Privacy Policy

 
Last Updated: July 24, 2025
Jane Douglas Ltd (“we,” “us,” or “our”) operates the website [www.janedouglas.shop] (the “Site”) and is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your information when you interact with our Site, purchase our products, or engage with our services. By accessing or using our Site, you consent to the practices described in this policy.

1. Information We Collect

We may collect two types of information from you:
  • Personal Identification Information:
This includes details such as your full name, email address, postal address, phone number, payment card details, and any other information you provide when creating an account, placing an order, subscribing to our newsletter, or contacting customer service.
  • Non-Personal Identification Information:
This refers to data that does not directly identify you, including but not limited to your IP address, browser type and version, operating system, device details, pages visited on our Site, time spent on each page, referring URLs, and information collected through cookies, web beacons, and similar tracking technologies.

2. How We Collect Your Information

We collect information through the following methods:
  • Directly from You: When you fill out forms on our Site (e.g., during checkout, account registration, or contact submissions), participate in surveys, or communicate with our team via email or phone.
  • Automatically: Through cookies and tracking tools when you browse our Site, which help us analyze user behavior and improve your experience.
  • Third-Party Sources: From trusted service providers (e.g., payment processors) who assist us in processing orders, provided they have your consent to share such information with us.

3. How We Use Your Information

We use your information for the following purposes:
  • To process, fulfill, and track your orders, including payment processing and delivery updates.
  • To communicate with you about your orders, respond to inquiries, and provide customer support.
  • To personalize your shopping experience, such as suggesting products based on your preferences.
  • To send you marketing communications (e.g., promotions, new product alerts) if you have opted in to receive them. You can unsubscribe at any time using the link in our emails.
  • To improve our Site, products, and services by analyzing user behavior and feedback.
  • To detect and prevent fraud, ensure the security of our Site, and comply with legal obligations.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:
  • Service Providers: Third parties who assist us in operating our business (e.g., payment processors, shipping companies, email service providers). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Authorities: If required by law, court order, or to protect our legitimate business interests (e.g., investigating fraud or complying with regulatory requirements).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, who will be bound by this Privacy Policy.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure server hosting, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Regarding Your Information

Under the General Data Protection Regulation (GDPR) and other applicable laws, you have the following rights:
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate information about you.
  • Erasure: Request that we delete your personal information, subject to legal exceptions.
  • Restriction of Processing: Request that we limit how we use your information.
  • Data Portability: Request a copy of your information in a structured, machine-readable format.
  • Objection: Object to the processing of your information for marketing or other purposes.
To exercise these rights, please contact us at support@janedouglas.shop with your request. We will respond within 30 days.

7. Cookies and Tracking Technologies

Our Site uses cookies (small text files stored on your device) to enhance your browsing experience. Cookies help us remember your preferences, track cart items, and analyze Site traffic. You can control cookie settings through your browser, but disabling cookies may affect certain features of our Site. For more details, please refer to our Cookie Policy (available upon request).

8. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example, we may retain order details for tax and accounting purposes for up to 7 years.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Jane Douglas Ltd
121 Sandpiper Road Lordswood
SO16 8FE UK
Email: support@janedouglas.shop
Phone: +44 7365755266
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