Shipping Policy

 
Last Updated: July 24, 2025
At Jane Douglas Ltd, we are committed to delivering your order quickly and securely. This Shipping Policy outlines our delivery options, processing times, and other important details.

1. Shipping Destinations

  • We currently ship to all addresses within the United Kingdom (including England, Scotland, Wales, and Northern Ireland).
  • For international shipping inquiries, please contact us at support@janedouglas.shop, and we will provide a custom quote based on your location.

2. Order Processing Time

  • Orders placed before 2:00 PM GMT on a business day (Monday-Friday, excluding UK public holidays) will be processed the same day.
  • Orders placed after 2:00 PM GMT or on weekends/holidays will be processed on the next business day.
  • You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with a tracking number once your order has been dispatched.

3. Shipping Methods and Costs (UK Only)

Shipping Method
Cost
Delivery Time
Eligibility
Standard Shipping
£3.95
3-5 business days
All orders
Express Shipping
£7.95
1-2 business days
All orders
Free Standard Shipping
£0
3-5 business days
Orders over £50 (after discounts)

4. Delivery Details

  • Delivery times are estimates and may be affected by factors beyond our control, such as weather, postal delays, or peak seasons (e.g., Christmas, Black Friday).
  • A signature may be required for delivery of orders over £100. If no one is available to sign, the courier may leave a card with instructions for redelivery or collection.
  • We are not responsible for delays caused by incorrect or incomplete shipping information provided by you. Please ensure your address is accurate before placing your order.

5. International Shipping

  • For international orders, please contact us at support@janedouglas.shop for a shipping quote.
  • Delivery times vary by country but typically range from 7-14 business days.
  • Customers are responsible for all customs duties, taxes, and import fees imposed by their country. We cannot predict these charges, so please check with your local customs office for details.
  • Jane Douglas Ltd is not responsible for items held by customs or returned due to unpaid fees.

6. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. You can track your package using the courier’s website (e.g., Royal Mail, DPD).
  • If you have not received your tracking number within 2 business days of placing your order, please contact us at support@janedouglas.shop.

7. Undelivered or Lost Packages

  • If your package is marked as delivered but you have not received it, please contact us within 7 days of the delivery date. We will assist in investigating with the courier.
  • If a package is confirmed lost by the courier, we will issue a full refund or send a replacement (at your choice).

8. Contact Us

For questions about shipping, please email support@janedouglas.shop or call +44 7365755266. Our team is available Monday-Friday, 9:00 AM-5:00 PM GMT.
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