Terms and Conditions

 
Last Updated: July 24, 2025
These Terms and Conditions (“Terms”) govern your use of the website [www.janedouglas.shop] (the “Site”) and any purchases made through it. By accessing the Site or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. General

  • Jane Douglas Ltd (“we,” “us,” or “our”) reserves the right to update these Terms at any time. Changes will be posted on this page, and your continued use of the Site after the changes are posted constitutes acceptance of the updated Terms.
  • These Terms apply to all visitors, users, and customers of the Site.

2. Intellectual Property

  • All content on the Site, including but not limited to text, images, logos, graphics, product designs, and trademarks, is the property of Jane Douglas Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, modify, or use any content from the Site for commercial purposes without our prior written permission.

3. Product Information

  • We strive to provide accurate descriptions, images, and pricing for all products. However, colors may vary slightly due to screen resolution, and measurements are approximate.
  • We reserve the right to correct errors in product information, pricing, or availability at any time, even after an order has been placed. If a pricing error is found and your order has been processed, we will contact you to offer a refund or cancel the order.

4. Orders and Contract Formation

  • When you place an order through the Site, you submit an offer to purchase the selected products. This does not guarantee acceptance of your order.
  • We reserve the right to accept or reject your order for any reason, including but not limited to: out-of-stock items, pricing errors, suspected fraud, or invalid shipping information.
  • A binding contract between you and Jane Douglas Ltd is formed only when we send you an order confirmation email, which will include details of your purchase.

5. Pricing and Payment

  • All prices are displayed in British Pounds (GBP) and include VAT (Value Added Tax) where applicable.
  • We accept payment via major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods as indicated on the Site.
  • Payment is processed immediately upon order placement. If payment is declined, your order will not be processed.

6. Shipping and Delivery

  • Shipping is governed by our Shipping Policy (see below).
  • Risk of loss or damage to the products passes to you upon delivery. We are not responsible for items lost or stolen after delivery.

7. Returns and Exchanges

  • Returns and exchanges are governed by our Returns & Exchanges Policy (see above).

8. Limitation of Liability

  • Jane Douglas Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site, purchase of products, or inability to use our products, including but not limited to loss of profits, data, or goodwill.
  • Our total liability to you for any claim related to your purchase shall not exceed the total amount paid for the relevant product(s).
  • Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or other liability that cannot be excluded by law.

9. Indemnification

  • You agree to indemnify, defend, and hold harmless Jane Douglas Ltd, its employees, directors, and affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from: (i) your use of the Site; (ii) your violation of these Terms; (iii) your violation of any third-party rights; or (iv) your purchase or use of our products.

10. Governing Law and Jurisdiction

  • These Terms are governed by the laws of England and Wales.
  • Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Severability

  • If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

12. Contact Us

For questions about these Terms, please contact us at support@janedouglas.shop.
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